Skill diminta
CRMCommunicationCustomer ServiceSalesforce
Deskripsi
Deskripsi pekerjaan Customer Service Accommodation & Transportation Company team staffinc
Deskripsi Pekerjaan
- Handle escalated cases and perform follow-ups in accordance with SOP.
- Provide solutions for customer requests and complaints related to Accommodation, Ground Transport, and Entertainment (TTD) within SLA.
- Create ticketing documentation based on SOP/WI (Working Instructions).
- Maintain effective communication with customers, internal teams, partners, and stakeholders.
- Comply with the latest SOP, WI, and company guidelines.
- Actively participate in team activities as needed.
- Persyaratan Pekerjaan
- Minimum Formal Education Level: D3/S1 from any discipline.
- Preferably has at least 1 year of experience in Customer Care Support (layer 2) & Event and Ground Transport Industry Part.
- Preferably 1 years of experience in Online Travel Agent or hospitality (reservation).
- Maximum Age 30.
- Familiar With Travel agency.
- Familiar with salesforce/CRM.
- Ready for working under pressure.
- Ready for working Shift.