Skill diminta
CommunicationCustomer ServiceCustomer Support
Deskripsi
- PT Rukita Bhinneka Indonesia (Rukita)
- is looking for a proactive and customer-oriented
- Customer Service Staff
to deliver excellent support and ensure a positive customer experience across our platforms. If you have experience in handling live chat support, resolving customer issues, and communicating effectively in a fast-paced environment, we’d love to hear from you!
Job Description
- Handle customer inquiries, complaints, and requests through live chat in a responsive, professional, and solution-oriented manner
- Deliver excellent customer experience in line with Rukita’s service standards
- Accurately document all customer interactions into the system
- Coordinate with internal teams such as Operations, Sales, and Tech to ensure effective issue resolution
- Maintain service quality and ensure SLA (Service Level Agreement) targets are achieved
- Provide clear and helpful information regarding products, services, and customer concerns
Requirements
- Minimum 2 years of experience (L2 level) in Customer Service, Customer Experience, or related roles
- Experienced in handling live chat and digital customer support
- Strong communication skills, high empathy, and excellent problem-solving abilities
- Able to multitask and work comfortably with systems/customer support tools
- Team player with the ability to thrive in a fast-paced environment
- Willing to work onsite (WFO) with a 5-working-days and 2-days-off shift schedule