Jakarta
Rp3,8 jt – Rp5,6 jt · estimasi14 hari lalu
As part of our growing e-commerce team, you will be responsible for managing day-to-day customer interactions and ensuring a smooth shopping experience across our online channels. You will handle product inquiries, assist customers with their orders, provide shipment updates, and resolve after-sales concerns through e-commerce platforms and WhatsApp.
This position requires someone who can communicate clearly, respond quickly, and handle customer concerns with patience and professionalism. You will also work closely with our warehouse and internal teams to resolve delivery issues, returns, refunds, and other customer complaints while maintaining a high level of service quality.
Handle customer inquiries via e-commerce platforms and WhatsApp regarding product specifications, materials, usage instructions, and product availability.
Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
Minimum 1–2 years of experience in e-commerce customer service, preferably with experience handling customers through platforms such as TikTok Shop, Shopee, or Tokopedia.
Data lowongan bersumber dari kitalulus. Tombol “Lamar” mengarahkan Anda ke halaman aslinya.