Skill diminta
BPJSCommunicationCustomer ServiceEnglishMicrosoft OfficeNegotiation
Gaji pasar untuk posisi ini
Median Rp3,5 jt/bulan · rentang umum Rp2,5 jt – Rp4,5 jt
Berdasarkan 358 lowongan Customer Support se-Indonesia (semua level).
Gaji lowongan ini 72% di atas median pasar.
Lihat data gaji selengkapnya →Deskripsi
About the role
This is a customer service position offering two career tracks: Sales Track or Voice/Hotline Track. You will provide professional customer consultation services, handle customer inquiries, record and escalate issues, and conduct follow-ups on cases until closure.
Key responsibilities
Provide professional customer consultation services and answer customer questions accurately according to business SOP and service module guidelines
Record customer issues well and escalate technical problems and complaints that cannot be resolved within SLA timeframe to relevant teams
Conduct full follow-up on all escalated cases until case closure, handing over unresolved cases to Team Leader or designated colleague if unable to continue
- Maintain and improve customer satisfaction levels with professional service attitude and standard work processes
- For Sales Track: identify customer needs and recommend suitable products or solutions, with strong persuasion and negotiation skills
- For Voice/Hotline Track: handle high-volume inbound/outbound calls with excellent verbal fluency and ability to de-escalate tense situations
- About you
- Must have 1 year of sales experience or call center voice experience
Proficient in operating Windows systems, skilled in Microsoft Office use (opening, saving, editing files) and sending/receiving emails via Outlook
- Understanding of basic mobile phone operations and other electronic products
- Good communication skills, pressure resilient, emotional management capability, able to handle customer problems calmly
- Willing to work shift system including nights, weekends, and holidays, adjusting to 24/7 operational service needs
- For L1 Position: Good English reading and writing ability and can speak English in professional setting
- For L2 Position: Good English listening, speaking, reading and writing ability for daily customer service communication
- For Sales Track: proven sales experience with measurable results, goal-oriented, driven by performance targets and sales incentives
- For Voice/Hotline Track: excellent verbal fluency and clear pronunciation, quick thinking and fast response ability under pressure
Benefits
- Complete BPJS Health & BPJS Employment coverage
- Structured work training for new employees
- Monthly performance bonus
- Clear career promotion pathway
- Professional and standardized work environment
- Fast interview process for qualified candidates
- Allowances and work facilities can be discussed during interview