HR Head

Responsibilities

• Talent Acquisition & Recruitment Leadership
• Lead end-to-end recruitment processes to ensure company staffing needs are met according to targets.

Design and execute recruitment strategies to acquire high-quality candidates, specifically agents, business partners, trainers, Guest Relations officers, and sales-oriented positions.

• Employee Training & Development
• Design, develop, and deliver onboarding and continuous training programs.
• Collaborate with the Sales team and management to identify competency gaps and build training programs aligned with business goals.
• Monitor and evaluate training effectiveness using Key Performance Indicators (KPIs) and performance improvements.
• Performance Management & Employee Retention
• Develop performance evaluation systems, career development pathways, as well as employee retention and engagement initiatives.
• HR Operations, Governance, & Team Leadership
• Ensure all HR policies and operations comply with applicable labor laws and regulations.
• Mentor and develop internal HR team members to maintain high operational efficiency.
• Prepare and present periodic reports (recruitment, training, and HR metrics) to senior management.

Hard Skills

Recruitment Strategy & Management

Proficient in meeting workforce targets, particularly in agent-based, direct selling, and sales-oriented hiring.

Training & Development (T&D)

Skilled in designing, facilitating, and evaluating onboarding and ongoing training programs.

HR Development & Compliance

Expertise in KPI performance systems, career mapping, employee retention, and labor law compliance.

Business Model Acumen

Solid understanding of agent-based models, community marketing, private domain marketing, and direct selling.

HR Analytics & Reporting

Ability to generate and analyze recruitment, training, and overall workforce performance reports for executive decision-making.

Soft Skills

Leadership & Team Management

Proven ability to direct, motivate, and manage HR teams and workforce operations effectively.

Communication & Interpersonal Skills

Strong verbal, written, presentation, persuasion, and negotiation abilities.

Target-Oriented

Results-driven mindset, comfortable working with strict KPIs and high-performance metrics.

Adaptability & Flexibility

Willing and able to travel for business, off-site recruitment drives, and promotional activities as required.

Language Proficiency

Indonesian

Native / Full Professional Proficiency (fluent in spoken and written).

English

Professional Working Proficiency (preferred).

Mandarin

Professional Working Proficiency (preferred).