Skill diminta
CommunicationEnglishOnboardingPresentation
Deskripsi
Deskripsi pekerjaan Key Account Manager Bali PT Cashlez Worldwide Indonesia
Job Description
- Maintain, develop, and manage a portfolio of existing Key Merchant.
- Build strong and long-term relationships with merchants to ensure loyalty and business continuity
- Monitor merchant performance and ensure achievement of monthly portfolio growth & retention targets
- Identify upsell and cross-sell opportunities within existing merchants to maximize revenue and share of wallet
- Ensure high levels of merchant satisfaction through proactive communication and problem-solving
- Coordinate pre-sales and post-sales follow-up with internal teams
- Achieve and exceed weekly and monthly KPI targets related to retention & portfolio performance
- Monitor market and competitor activities related to merchant behavior and trends
- Support Key Account Executives & Sales Teams in handling strategic merchants
- Manage top-tier merchants and ensure smooth onboarding for potential upgrade opportunities
- Grow GTV through merchant farming strategies, including cross-selling bank or payment programs
Requirements
- Minimum 2 years of experience in Account Management / Key Account / Relationship Management
- Bachelor’s Degree in any majorExcellent communication, interpersonal, and client-handling skills
- Strong presentation skills and ability to explain product & business to B2B / B2C clients
- Good command of English (spoken & written)
- Startup experience and strong networking skills are a plus
- Fintech / payment industry background is a plus
- Willing to work in Bali