Skill diminta
BPJSCRMCommunicationCustomer ServiceEnglishRecruitmentSalesforce
Deskripsi
Deskripsi pekerjaan L2 Customer Service Payment Staffinc Recruitment Partner - Annisa H
Staffinc Group saat ini sedang membuka kesempatan bergabung untuk posisi L2 Customer Service Payment penempatan Semarang dengan kualifikasi dan jobdesc sebagai berikut:
Kualifikasi
- Minimum Formal Education Level: D3/S1 from any discipline.
- Preferably has at least 1 year of experience in Customer Care English (Layer 1 & 2) & Corporate Part
- Maximum Age 30
- Familiar With Travel agency
- Familiar with salesforce/CRM
- Ready for working under pressure.
- Ready for working Shift.
Jobdesc
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
- Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
- Always comply with the latest SOP, Working Instructions, Company guidelines
- Actively involve in team's activity based on availability
- **Benefit: BPJS TK, BPJS Kesehatan
- *hanya kandidat yang memenuhi kualifikasi yang akan dihubungi oleh tim rekrutmen Staffinc.