Skill diminta
BPJSCommunicationConflict ResolutionDecision MakingDrivingEnglishFront OfficeGoogle SheetsGoogle WorkspaceGuest RelationsHospitality ManagementHousekeepingInventory ManagementLeadershipMEPMicrosoft ExcelMicrosoft OfficeNegotiationPreventive MaintenanceProblem SolvingQuality ControlTime Management
Deskripsi
Deskripsi pekerjaan Operational Manager Balinest Villas
OPERATIONAL MANAGER
About the Role
We are looking for a highly motivated and experienced Operational Manager to oversee and manage the daily operations of our villa properties. The ideal candidate will have strong leadership skills, excellent problem-solving abilities, and a solid background in hospitality, villa, hotel, or property management.
The Operational Manager will be responsible for ensuring smooth day-to-day operations, maintaining high service standards, managing operational teams, and ensuring excellent guest satisfaction across all properties.
- Key Responsibilities
- Oversee and manage the overall daily operations of villa properties.
- Ensure all operations are conducted according to company SOPs and quality standards.
- Lead, supervise, and motivate operational teams across multiple properties.
- Monitor the performance of Housekeeping, Maintenance/MEP, Garden, Pool, Concierge, Front Office, and other operational departments.
- Conduct regular property inspections to ensure villas are clean, well-maintained, safe, and guest-ready.
- Handle and resolve guest complaints and operational issues in a timely and professional manner.
- Coordinate with Villa Managers, General Manager, HR, Finance, Reservation, and other departments.
- Monitor villa maintenance, repairs, preventive maintenance, and facility conditions.
- Coordinate with external vendors, contractors, and service providers when required.
- Monitor inventory, operational supplies, equipment, linen, amenities, and maintenance materials.
- Control operational expenses and ensure resources are used efficiently.
- Monitor staff attendance, schedules, manpower requirements, and overall team performance.
- Conduct regular team briefings, coaching, training, and performance evaluations.
- Ensure all operational issues are properly documented and followed up until resolved.
- Prepare regular operational reports for Management.
- Identify operational weaknesses and implement improvements to increase efficiency and service quality.
- Ensure consistent implementation of company policies, SOPs, and service standards.
- Maintain strong relationships with guests, owners, employees, vendors, and business partners.
Qualifications
- Bachelor’s Degree in Hospitality Management, Hotel Management, Business Management, or a related field is preferred.
- Minimum 3–5 years of experience in hospitality, hotel, villa, resort, or property management.
- Minimum 1–2 years of experience in a supervisory or managerial position.
- Proven experience managing and leading operational teams.
- Strong understanding of hospitality operations and guest service standards.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Good organizational and time-management skills.
- Able to work independently and manage multiple properties or operational priorities.
- Able to work under pressure and handle urgent operational situations.
- Good command of English, both written and spoken.
- Proficient in Microsoft Office and/or Google Workspace, especially Excel or Google Sheets.
- Willing to travel between villa properties as required.
- Having a valid driving license and personal vehicle is an advantage.
- Previous experience in villa management or luxury hospitality in Bali is highly preferred.
- Skills & Competencies
- Leadership & Team Management
- Villa / Hospitality Operations
- Guest Relations
- Problem Solving
- Decision Making
- Conflict Resolution
- Cost Control
- Inventory Management
- Vendor Management
- Quality Control
- SOP Implementation
- Staff Development & Training
- Reporting & Documentation
- Time Management
- Communication & Negotiation
- Personal Attributes
- Strong leadership and sense of responsibility
- Professional and well-organized
- Proactive and solution-oriented
- Detail-oriented
- Customer-focused
- High level of integrity
- Positive attitude
- Flexible and adaptable
- Able to work under pressure
- Strong sense of ownership
- Team player
The Operational Manager will be evaluated based on
- Guest Satisfaction & Review Scores
- Operational Efficiency
- Villa Readiness
- Service Quality
- Staff Performance & Productivity
- Complaint Resolution
- Maintenance Response & Completion
- Inventory Accuracy
- Operational Cost Control
- SOP Compliance
- Team Attendance & Performance
- Overall Property Performance
- Working Conditions
- Full-time position
- Based in Bali
- Required to travel between villa properties
- Flexible working hours based on operational requirements
- Willing to work on weekends and public holidays when required
- Available to handle urgent operational matters when necessary
Benefits
- Competitive salary based on experience and qualifications
- BPJS according to company policy
- THR according to applicable regulations
- Performance-based incentives/bonus
- Career development opportunities
- Professional and dynamic working environment
- Opportunity to work with multiple luxury villa properties in Bali
- Reporting Line
The Operational Manager will report directly to the General Manager / Management and work closely with Villa Managers, HR, Finance, Reservation, and all operational departments.