Operations Manager CC Bank Swasta - Yogyakarta

Job Description

• Lead and manage daily contact center operations.
• Oversee financial performance and ensure operational profitability.
• Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
• Provide insightful operational and analytical reports to support strategic decisions.
• Job Requirement
• 5–7 years of experience in a BPO/contact center environment (must-have).
• 3–5 years of operational management experience in BPO/contact center operations.
• Strong leadership experience managing large-scale teams with client-facing responsibilities.
• Strategic thinker with strong execution capability.
• Proven experience in team building and managing operational, organizational, and financial functions.
• Demonstrated ability to coach and develop team members.
• Holds an accredited contact center industry certification (local or international).
• Skill Requirement
• Public Communication