Student Services Officer (BINUS @ Medan)

Tanggung Jawab

Job Description

Student Financial Services

• Provide prompt respond and service to students related to financial services
• Inform accurate financial info to customer (verbal and written)
• Ensure overall Financial Services to customer comply with valid regulation and procedure
• Verify payment amount value, date, and payment type with current data and payment receipt info
• Receive student’s application for scholarship and collect the request
• Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
• Provide info related to academic leave process to students and required forms
• Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
• Sort student payment data receipt according to student ID and payment type. Record and summarize payment data
• Receive, record, and distribute student request for financial service to related area
• Provide and maintain documentation for all transaction and other financial services activities

Student Document Services

• Receive and prepare all necessary documents required for the student services process
• Distribute student documents (e.g. graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)

Student Information Services

• Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
• Maintain and update records of customer transactions
• Prepare and distribute announcements related to student services activities
• Update knowledge related to current policy / information that implemented in BINUS University

Student Request Services

• Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
• Maintain and update record of documentations related to student request process

Student Registration Services

• Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
• Receive and follow up student request related to registration process
• Maintain and update records of all student requests

Stakeholder Inquires Respond

• Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
• Monitor all inquiries using CRM
• Follow up and direct the pending and unresolved inquiries to the related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments

Management Support Activities

• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor

Kualifikasi

Requirements

• Minimum Bachelor’s degree (S1) in Accounting/Information Systems/Management or related field
• Minimum 2 years of work experiences
• Proficient in using computers and internet-based tools
• Creative, innovative, and capable of working independently and collaboratively
• Willing to be placed in Medan, Sumatera Utara