HR Operations Manager [Manufacturing]

• Key Responsibilities
• Workforce Administration & Employee Lifecycle

Lead and manage HR shared services activities covering employee lifecycle processes, including onboarding, offboarding, contract management, employee data maintenance, and changes in employment status.

• Ensure accuracy, completeness, and timeliness of employee records in HRIS (SuccessFactors).
• Oversee administration of employee benefits, leave management, attendance, and time data.
• Ensure compliance with company policies, labor regulations, and internal controls.
• Payroll Data Preparation & Coordination

Lead payroll data preparation activities, including validation of employee master data, compensation changes, allowances, deductions, overtime, and attendance inputs.

• Coordinate with external payroll vendors to ensure accurate and on-time payroll processing.
• Perform payroll data checks, reconciliations, and variance analysis prior to payroll cut-off.
• Support payroll audits, statutory reporting, and regulatory submissions as required.
• Service Delivery & Process Excellence
• Ensure HR shared services SLAs, KPIs, and turnaround times (TAT) are met consistently.
• Identify process gaps, inefficiencies, and risks; drive continuous improvement and standardization of HR processes.
• Develop and maintain SOPs, work instructions, and process documentation.
• Support HR system enhancements, automation, and data quality initiatives.
• Team Leadership & People Management
• Lead, coach, and develop HR shared services team members to ensure high performance and service quality.
• Allocate workloads, set priorities, and manage team capacity effectively.
• Conduct performance reviews, provide regular feedback, and support capability building within the team.
• Stakeholder & Vendor Management
• Act as the primary point of contact for HR operational inquiries from employees, HR Business Partners, Finance, and other stakeholders.

Manage relationships with external vendors (e.g., payroll providers, benefits administrators) to ensure service quality and issue resolution.

• Support internal and external audits by providing required HR and payroll documentation.
• Reporting & Data Management
• Prepare and analyze HR operational reports, including headcount, payroll inputs, workforce movements, and service metrics.
• Ensure data accuracy, confidentiality, and compliance with data protection requirements.
• Provide insights and recommendations based on HR operations data.

Requirements

• Education & Experience
• Bachelor’s degree
• in Human Resources, Business Administration, Accounting, or related field.
• Minimum
• 6 years
• of experience in HR operations or shared services, with
• at least 2–3 years in a team lead or supervisory role
• Hands-on experience in workforce administration and payroll data preparation is mandatory.
• Skills & Competencies
• Strong knowledge of HR operations, payroll processes, and labor regulations.
• Fluent in English
• Experience working with HRIS and payroll systems (e.g., SAP, SuccessFactors, Workday, or similar).
• Strong attention to detail, data accuracy, and process discipline.
• Proven leadership, coaching, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong analytical, problem-solving, and communication skills.